Your Charter

At McQueen Hair & Beauty, we always aim to deliver our salon ethos of
“Standards of Excellence” and our customer charter is testament to this.

However, if your experience falls below your expectations please inform a member of our management team at the earliest opportunity. However, if your experience falls below your expectations please inform a member of our management team at the earliest opportunity:

Consultations

All team members carry out a full consultation prior to and post-cutting, hair colour, technical or beauty services.

Expert advice

We carry out a complimentary analysis of your hair/skin/nails and give you bespoke product recommendations.

Your birthday

Visit the salon within 1 calendar month of your birthday and we will treat you to complimentary file & polish or head scalp massage. Please state at time of booking

Re-Do, Not refund policy

We do not offer refunds on services or products at the salon but we will do whatever it takes to get you where you want to be, with any necessary follow-up services delivered with our compliments.

If something goes wrong

Our client recovery service is how we restore your faith in our team when things (very) occasionally go awry. Our intention is for you to be happy with yur hair, skin & nails and a happy heart, and we will work with you to get things resolved as quickly as possible.

Complimentary tweaking appointment

We will always offer a complimentary tweaking appointment but, understandably we will need to schedule this in as soon as possible after the visit in question.

Happiness Guaranteed

All of the above will hopefully leave you feeling that hair & beauty heaven is guaranteed, that is our promise to you.

What the clients are saying

Brilliant service and great team of staff 100% on everything thank you all.

– Dee Cripps

Simon I love what you have done, thank you for the experience.

– Gemma