Salon Protocol

To enjoy your McQueen experience to its fullest potential, please take this opportunity to familiarize yourself with McQueen guidelines.

Cancellation policy:
We appreciate 24 hours notice of cancellation. For appointments of over 2 hours duration or with selected operators, we will require a deposit or credit card details to secure your booking. Cancellation of appointments of over 2 hours duration with less than 24 hours notice is subject to the full charge if we are unable to re-allocate the space (this also applies when booking courses of treatments).

Arriving late will limit the time for your treatment or service, thus decreasing its effectiveness and your enjoyment of your experience.
If you arrive late for an appointment, your operator will complete as much of the treatment or service as possible within the time that remains but you will be charged for the full services. All treatment times are approximate.

Complimentary consultations:
All consultations at McQueen are offered as a complimentary service. Please speak with reception team to schedule a free 15-minute appointment for any hair, beauty or service offering which you may require expert opinion on.

Skin Allergy Colour Testing Procedure:
Skin testing is required to all clients for all colouring and technical services.
Clients who have not had a colour application in our salon in the preceding 3 months are requested to have a skin allergy test at the salon 48 hours before their appointment.

Text & Email Confirmations:
Technology willing, you will receive a text or email message 48 hours prior to your booking confirming your appointment

Freedom to Roam Policy:
Please feel free to move between whichever stylist & beauty therapist, you wish, whenever you wish.

Gift Vouchers:
Gift Vouchers are non-refundable, non-returnable and cannot be extended. All Gift vouchers are valid for 6 months. Please inform reception of any vouchers you wish to use at the time of booking your appointment.

Keeping it Local:
We champion those local independent businesses that keep Tunbridge Wells unique and exemplify and echo our beliefs in delivering a great customer experience with second to none services and products. Contact our salon manager for offers with our local partners whilst you are visiting us.

£20 deposit is applicable to confirm your specialist service. This is deducted from your final bill on the day of the visit. To avoid losing your deposit salon requires 48 hours notice in advance.

What the clients are saying

Would 100% recommend Mcqueen hair and beauty to anyone, I cannot fault how fantastic and friendly they are, always make you feel welcome and make you feel wonderful when you leave. Keep up the amazing work every time I have been in, I come away loving my new hair cut.

– Abbi Philpott